Perform work regularly and adheres to all Indiana Gaming Regulations.

Support the Sportsbook Manager with the audit of the customer UI/UX in an effort to identify touch points and interactions that need to be enhanced.

Monitor real time reports and ensure proactive contact to customers.

Participate in our outbound sales/VIP program as time allows.Develop and maintain an outbound sales/VIP program for Sportsbook staff.Participate in investigations related to payments fraud and game play disputes.Assist the Sportsbook Manager with internal staff audits and evaluations.Train and mentor Sportsbook staff on best business practices per company guidelines.Ensure the retail and online Sportsbook operation remains compliant with regulations at all times.Serve as point of escalation for all customer disputes that hosts cannot resolve themselves.Promote and educate patrons on the availability of all sports related products and wager types.Effectively communicate T’s & C’s to customers regarding wagering rules and policies.Commit to detecting and advising customers at risk of potential responsible gaming issues.Reconcile cash drawers for Sportsbook Hosts at the end of their shift.Approve large wagers and pay out large wins.

Manage a cash drawer for taking wagers and making payouts.

Record wager requests from patrons and input them into the wagering system.

Supervise a team of Sportsbook Hosts and Dual Rate Sportsbook Supervisor/Host both at the Retail counter and Online sportsbook.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) This role will report to the Sportsbook Manager and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Retail and Online Sportsbook and its related products. The incumbent for this role is a well-rounded individual with experience in the sports wagering/casino industry that isn’t afraid to roll up their sleeves and get their hands dirty to serve as our dedicated Sportsbook Supervisor.

Hard rock casino gary jobs